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Business Relationship Officer


Sales and Business Development
Responsible for driving sales of Micro and SME loan products and ensuring that sales targets are met.
Responsible for growing the Micro and SME loan Portfolio under his/her Management.
Responsible for leveraging market insight and customer insight to input into product development to ensure our products are competitive and attractive to clients.
Develop and grow business and customer relationships by proactively identifying new opportunities for further expansion of the business.
Initiate effective demand generation and channel marketing in local area.
Credit Analysis and Portfolio Management
Analyze credit data and financial statements to determine the degree of risk involved in extending credit or lending money.
Evaluate customer records and recommend payment plans based on earnings, savings data, payment history, and purchase activity.
Complete loan applications, including credit analyses and summaries of loan requests, and submit to loan committees for approval.
Review loan portfolio files to identify and select delinquent accounts for collection.
Customer Experience
Ensure all customer complaints are resolved timeously and conclusively
Ensure all customer requests are processed in fast and accurate manner
Risk and Compliance
Ensure all compliance and regulatory requirements are satisfied at all times
Take part in all annual mandatory refresher training organized by Compliance
Report all suspicious or fraudulent activities to Compliance or via whistle-blowing channels
Ensure all controls are followed to protect the bank from unnecessary risk and exposure
Communications and Working Relationships
Retail Sales Manager
Credit Supervisor & Credit Analyst
Information Security Responsibilities
Abide by the company’s information security policies and procedures.
Safeguard the company’s information assets in accordance with its ISMS policies and procedures.

Educational Requirements & Qualifications

Minimum first degree from a recognized university. A post-graduate degree and/or a professional qualification will be an advantage.
Minimum of 3 years’ experience in a banking environment with hands-on experience in product sales and credit analysis.
Deep understanding of the Ghanaian MSME landscape and MSME banking products and services.
Good communication, presentation and inter personal skills.
Proficiency in computer applications (Microsoft Word, Excel, PowerPoint & Access).
Ability to self-organize and think in both innovative and structured ways.
Good problem solving skills.

Contact address

How to apply

Apply by email to the email address provided on this page

Job Information

    • Full Time
    • Bachelors Degree
    • 3 - 5 Years
    • Office & Admin
    • Greater Accra
    • Accra
    • hotjobs015@gmail.com
    • 24-Nov-2017
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