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Plato Consult Limited

A Reputable Multinational Telecommunications Company


The successful applicant shall deliver a World Class Customer experience. He / she shall serve customers by determining requirements; answering enquiries; resolving problems; fulfilling requests; maintaining database and determining eligibility. The role reports to the Team Lead.


Answer enquiries by clarifying desired information; researching, locating, and providing information

Resolve problems by clarifying issues, research and explore answers and alternative solutions, implement solutions, escalate unresolved problems to appropriate authorities

Clarify desired information; complete transactions and forward clients requests

Advertise additional services by recognizing opportunities to up-sell accounts; explaining new features

Keep equipment operational by following established procedures and reporting malfunctions

Update job knowledge by studying new product descriptions; participating in educational opportunities

Accomplish organizational mission by completing related results as needed

Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.

Educational Requirements & Qualifications

Possess CCNA or CISCO certification

Post National service experience

Experience in similar role in a telecommunication industry , a customer service role or call centre role is a plus

Proficiency in the use of Computer programs, specifically MS-Word, MS-Excel, MS-Power point plus any other programs outside the MS suite.

Ability to analyze information


Excellent communication skills

Customer Centric

Attention to Detail

Exceptional customer service skill

Ability to Multi-task

Contact address

How to apply

Apply by email to the email address provided on this page

Job Information

    • Full Time
    • Other Qualification
    • Not Needed
    • Office & Admin
    • Greater Accra
    • Accra
    • cv1@platogh.com
    • 29-Oct-2017
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