2nd Largest Jobs website in Ghana

EXPERIENCE CENTRE AGENT - ADSL

Plato Consult Limited

A Reputable Multinational Telecommunications Company

JOB PURPOSE:

The successful applicant shall deliver a World Class Customer experience. He / she shall serve customers by determining requirements; answering enquiries; resolving problems; fulfilling requests; maintaining database and determining eligibility. The role reports to the Team Lead.

ROLE SPECIFIC REQUIREMENTS:

Answer enquiries by clarifying desired information; researching, locating, and providing information

Resolve problems by clarifying issues, research and explore answers and alternative solutions, implement solutions, escalate unresolved problems to appropriate authorities

Clarify desired information; complete transactions and forward clients requests

Advertise additional services by recognizing opportunities to up-sell accounts; explaining new features

Keep equipment operational by following established procedures and reporting malfunctions

Update job knowledge by studying new product descriptions; participating in educational opportunities

Accomplish organizational mission by completing related results as needed

Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.

Educational Requirements & Qualifications

Possess CCNA or CISCO certification

Post National service experience

Experience in similar role in a telecommunication industry , a customer service role or call centre role is a plus

Proficiency in the use of Computer programs, specifically MS-Word, MS-Excel, MS-Power point plus any other programs outside the MS suite.

Ability to analyze information

PERSON SPECIFIC REQUIREMENTS:

Excellent communication skills

Customer Centric

Attention to Detail

Exceptional customer service skill

Ability to Multi-task

Contact address

How to apply

Apply by email to the email address provided on this page

Job Information

    • Full Time
    • Other Qualification
    • Not Needed
    • Office & Admin
    • Greater Accra
    • Accra
    • cv1@platogh.com
    • 29-Oct-2017
  • [ Back to Jobs List ]

  Apply for this job online

 
  Full Name:
  Browse CV: ( Accepted CV files (.doc, .docx, pdf) )
  Submit CV                                                        
Disclaimer: Joblemon.com is a FREE website that receives job vacancies online daily and is posted online for anyone to view and apply to.

We don't charge any fees, it is completely free. We are not a recruitment agency neither are we affiliated with one. Do not pay money to anybody requesting money before you are given a job.