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EXPERIENCE CENTER AGENT - FRONT OFFICE

Plato Consult Limited

A Reputable Multinational Telecommunications Company

JOB PURPOSE

The successful applicant shall deliver World Class Customer experience. He / she shall serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database and determining eligibility. The role reports to a Team Lead

ROLE SPECIFIC REQUIREMENTS
Answer enquiries by clarifying desired information; researching, locating, and providing information
Resolve problems by clarifying issues, research and explore answers and alternative solutions, implement solutions, escalate unresolved problems to appropriate authorities
Clarify desired information; complete transactions and forward clients requests
Advertise additional services by recognizing opportunities to up-sell accounts; explaining new features
Keep equipment operational by following established procedures and reporting malfunctions
Update job knowledge by studying new product descriptions; participating in educational opportunities
Accomplish organizational mission by completing related results as needed.

Educational Requirements & Qualifications

First Degree/HND
Post National service experience
Customer service or Call Center experience is a plus

PERSON SPECIFIC REQUIREMENTS:
Excellent communication skills
Customer Centric
Attention to Detail

Contact address

How to apply

Apply by email to the email address provided on this page

Job Information

    • Full Time
    • Higher National Diploma
    • Not Needed
    • Office & Admin
    • Greater Accra
    • Accra
    • CV1@PLATOGH.COM
    • 30-Oct-2017
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