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Sales Support Officer

Firmus Advisory

Our client, one of the leading automobile companies in Ghana, is seeking to employ for the following position as Sales Support Officer

Job Purpose:

• To coordinate and provide sales support to customers by working with Distributors in Togo, Benin and all Francophone countries.

Specific Responsibilities:

• Engage in regular outdoor sales and marketing activities in Togo. Benin and any other Francophone countries assigned
• Conduct market research projects (data collection, feedback etc.)
• Generates and processes new sales leads as necessary
• Answers phone calls from Distributors and Customers and deals with problems as arise
• Follow up with customers to make sure that they are satisfied with a particular product
• Meets with Distributors and Dealers to make sure that sales people are doing their job correctly
• Provide any necessary data or reports to the sales team
• Exert attention to detail, as customers may have the same problems; reports the problems as necessary
• Arrange appointments with clients and sales team
• Responding to customers emails, texts, and phone calls
• Update all contact information for clients
• Deal with any customer complaints and resolves the issue as necessary
• Does any necessary administrative work. including filing and presenting reports

Educational Requirements & Qualifications


• Excellent French and English Proficiency is a MUST
• Bachelors Degree in Business Administration, Marketing. Economics or Social Sciences. A professional qualification and or Master of Business Administration will be an added advantage;
• Minimum of 3-5 years of relevant work experience in the retail and wholesale industry
• Work will involve frequent travels so candidate must be ready and able to do so on short notice.
• A good working understanding and previous work experience in Togo, Benin and other Francophone countries in West Africa will be an added advantage
• Excellent analytical, reasoning and problem-solving skills
• Good computer skills, including proficiency in MS Office and critically Excel is a required criterion High energy, Results-oriented, strategic thinker and planner
• Must be Resident in Accra or Tema.
• Age requirement - not more than 35years of age.
• Ability to drive and must hold a valid Driving license
• Knowledge of motorcycle and automobile industry will be an added advantage

Key Skills and Competencies

• Strong organizational and planning skills; and experience of project management
• Excellent interpersonal skills, including ability to undertake high-level representation.
• Excellent French and English oral and written communications skills, including public speaking.
• Ability to work under pressure. independently and with limited supervision.
• Time-Oriented. Basic Math Skills
• Consumer Relations, Crisis Management
• Reporting Skills, Administrative Skills, Attention to Detail

Location: Accra

Contact address

How to apply

Apply by email

Job Information

    • Full Time
    • Bachelors Degree
    • 3 - 5 Years
    • Sales & Marketing
    • Greater Accra
    • Accra
    • recruitment@firmusadvisory.com
    • 15-July-2019
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