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Broker Business Manager

Enterprise Life

Provide leadership for assigned unit in all its activities and engagements both internally and with other third parties (example, building relationships with the pay points, statutory bodies, etc.)
Ensure the overall management of the branch to achieve corporate objectives
Grow branch/business performance on all KPIs to ensure team/branch profitability
Support and supervise Sales Managers/Broker Unit Managers in prospecting for New Businesses, improving the quality of sales, meeting and exceeding business targets, etc.
Manage and drive the full implementation of all new initiatives that leads to the achievement of key business imperatives
Be responsible for Performance review with Sales Managers and Broker Unit Managers (Daily/Weekly KRA Management)
Responsible for managing all back office staff in the unit (Customer Service Officers, Premium Admin Officer, NSPs, Contract Staff, etc.)
Be responsible for managing customer service deliverables in the unit (NPS, Morning Hurdles, resolving client issues, and other customer centric initiatives)
Handle claims investigations and report same to Head of Forensics
Coordinate and facilitate Sales Agents and Back Office Trainings and report same to the Training Unit as part of monthly reports
Effectively communicate business decisions and information to all staff and stakeholders
Escalate and follow-up on issues with other Departments for a quick resolution per approved TATs
Engage, drive and inspire confidence in the staff to achieve business and personal goals
Submit daily/weekly and monthly reports to Regional Sales Manager on all expected deliverables in the branch

Educational Requirements & Qualifications

1st Degree in a relevant field from an accredited University
A minimum of 3 years cumulative working experience as a Sales Manager or Team Leader in a Distribution role
Must have proven track record as a Sales/ Agency Manager
Experience in managing other functional areas such as customer service, premium admin and general administration
Must have strong Leadership qualities and have the ability to lead and engage people to achieve results
Excellent Communication Skills ( oral and written)
Good Report Writing Skills
Strong computer knowledge ( Microsoft Office)
Must have demonstrated good/ethical behavior over the years
A professional qualification is desirable

Contact address

How to apply

Apply by email

Job Information

    • Full Time
    • Bachelors Degree
    • 3 - 5 Years
    • Management
    • Greater Accra
    • Accra
    • recruitment.life@enterprisegroup.com.gh
    • 12-June-2019
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