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IT Officer


The Ghana Country Office of Jhpiego Corporation is currently seeking an IT Officer to support its operations.

Job Summary
Ensures the effective running of the servers and networks at Jhpiego Ghana office under the direction of the Jhpiego ISTS department; providing service desk support to users; and making recommendations for improvement of IT services as required.
The IT Officer is a member of Jhpiegos Global IT team, and follows technical direction from the Director of IT.

The nature of this work requires an individual who is service-oriented, organized, and who can interact with diverse end-users and technical staff, prioritize tasks, and resolve technical issues.
Duties and Responsibilities
Communicate regularly with the IT team at the Headquarters (Baltimore ISTS) team to ensure that the Country Office is in compliance with Jhpiego IT regulations and best practices
In consultation with Baltimore ISTS develop a schedule for key activities and reviews
Maintain system and configuration change documentation
Follow Jhpiego IT Service Management processes
Maintain inventory and assets of office IT hardware and software
Prepare, document, and communicate system status reports with Baltimore ISTS team
Institute and maintain rigorous and regular back up system for all computers in the office ensuring that all computers are backed up at all times
Manage the relationship with the internet service provider and ensure high-quality internet connectivity
Monitor Sonic Wall Dashboard and Failover
Monitor Sonic Points
Troubleshoot internet connectivity
User Support
Install and manage software, including license compliance
Remedy all issues relating to malware
Verify that Microsoft Windows and Software Updates are installed regularly
Maintain Cellphones, desktops and laptops including the replacement of parts
Train and support staff on Microsoft Office 365 tools
Provide IT support to staff
Maintain network equipment including all switches, wireless access points, firewalls, and
Riverbed SteelHead
Monitor and run network diagnostics to ensure that the network is running smoothly
Maintain network devices including printers and All-in-One Copiers
Configure and maintain servers
Maintain and regularly test power backup systems (e.g. generators, UPSs, battery arrays)

Educational Requirements & Qualifications

Microsoft Certified Technology Specialist (MCTS) certifications for:
Windows Server 2003 or higher Network Infrastructure Configuration
Windows Server 2003 or higher Applications Infrastructure Configuration
Cisco Certified Network Associate I Routing & Switching (CCNA R/S) certification
Experience with Sonic Wall
Experience with server hardware from major vendors
Experience with server operating systems and client/server based application software, including awareness of version limitations
Experience with VMware virtualisation platform
Understanding of switches, firewalls, disk caches, filtering systems, access policies and usage of reporting utilities present in the server operating system
Understanding of the importance of documenting system configuration information
Highly developed troubleshooting skills and processes
Ability to explain technical issues to non-technical staff
Ability to exercise independent judgment in determining and implementing improvements/solutions for computer hardware
Ability to work in a team, foster teamwork in others and to manage several major activities simultaneously.
2-3 years experience in similar capacity
Able to carry loads of 5Olbs, including servers, printers and computers for physical set up

Preferred Qualifications:
Microsoft Certified Technology Specialist (MCTS) certifications for:
Windows Server 2008 or higher Network Infrastructure Configuration
Windows Server 2008 or higher Applications Infrastructure Configuration
Cisco Certified Network Associate / Routing & Switching (CCNA R/S) certification
Experience with Riverbed SteelHead technology
Experience with Microsoft Office 365

Contact address

How to apply

Apply by email

Job Information

    • Full Time
    • Other Qualification
    • 1 - 3 Years
    • IT
    • Greater Accra
    • Accra
    • work2savelives@gmail.com
    • 10-May-2019
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