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SERVICE ADVISOR

Ghana HR Solutions

JOB DESCRIPTION
LOCATION: Accra

Our client, a professional vehicle maintenance and repair service company is looking to hire an experienced service advisor to help deliver top notch service with their our rapidly growing customer base.

ROLE PROFILE

The successful candidate’s core responsibility is to sell company’s automotive products and services and also manage and supervise Lube bay and workshop staff. It will require a self-motivated and team-oriented individual who has excellent communication and customer service skills.

RESPONSIBILITIES

Set, confirm and prepare for appointments with customers so they can have a great service experience.
Greet customers in a friendly manner when they arrive.
Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
Confer with customers about inspection results, recommend corrective procedures, and prepare job cards for needed repairs.
Produce repair orders for customers, including cost and time estimates, with full transparency.
Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
Follow up with customers to ensure satisfaction.
Perform general Vehicle inspection.
Tires
Inspect tire tread, pressure and tire wear.
Batteries
Check voltage, secure battery tie-downs and conduct a charge/discharge load test.
Brakes
Check the brake fluid and evaluate wear on the drum, brake pads and rotors.
Steering and Suspension
Examine the power steering belt, power steering fluid level, power steering pump and check for fluid leaks.
Exterior
Complete exterior inspection.
Safety Lights
Inspect headlights, brake lights, hazard lights and turn signals.
Windshield Wipers
Examine the windshield and wiper blades.
Engine
Engine inspection for leaks, damage and maintenance check will be completed.
Fluid Levels
Check the oil levels, coolant levels and washer fluid levels.
Belts
Inspect the belt operations.
Hoses
Check hoses for leaks and other issues.
Exhaust System
Examine the exhaust manifold, catalytic converter, tailpipes and muffler for damage, cracks and leaks.
Perform/Repair/Change Vehicle:
Diagnostics
Electricals
Alignment and Balancing
Air Conditioning works
Oil
Oil filter
Spark plugs
Cabin filter
Brake pads
Communicate job status with supervisor and communicate job is completed reports.
Conduct business professionally. Maintain self-control and integrity in stressful situations. Maintain a professional image.
Keep work area clean at all times.
Sell batteries, filters and all company automotive products.
Performs other duties as assigned.

Educational Requirements & Qualifications

EDUCATION/EXPERIENCE

HND or Degree in Electrical or Mechanical Engineering
3 – 5 years’ automotive mechanical diagnosis, problem-solving and repair experience.
REQUIREMENT

Excellent selling skills.
Extensive knowledge of automotive industry and parts.
An ability to communicate clearly the technical diagnosis and needed repairs to customers.
A high level of motivation and energy and strong customer service and organizational skills.
Technologically competent.
Must have a valid driving license.
Clean driving record.
Attention to detail with respect to paperwork processing.

Contact address

1st Otwe StreetP.O. Box TS 410Teshie-Accra

How to apply

To apply please send CVS to sevaa.pjkt@gmail.com

Job Information

    • Full Time
    • Bachelors Degree
    • 3 - 5 Years
    • Engineering
    • Greater Accra
    • Accra North
    • sevaa.pjkt@gmail.com
    • 0302797657
    • 6-May-2019
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