2nd Largest Jobs website in Ghana

Client Relationship Officers

Advans Ghana Savings and Loans

Location: MANKESSIM and its environs
Department: Operations Department
Level: O1
Direct Manage: (Deputy) Branch Manager/ Team Leader /Branch Manager
Job Purpose:
The Client Relationship Officer is responsible for prospecting for clients, appraising loan clients, monitoring and developing his/her loan and deposit portfolio
He/she will also be responsible for developing the savings and deposits portfolio for the target groups
Main Duties And Responsibilities
Commercial Activities
Organize prospecting and communication actions in the zone of intervention (Organize prospecting and communication actions in the zone of intervention (markets and commercial areas) by collaborating with the his/her colleagues and other staff of the institution.
Introduce Advans Ghana products and services to target population
Follow-up the prospects by regular contact with the identified potential clients
Propose new products and services to his/her current clients
Identify clients’ needs and propose new products/services to the management
Encourage clients to open deposit accounts and meet targets
Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service
Loan Activities
Assist the clients for loan application.
Conduct loan appraisal and to collect detailed information (personal, business, guaranties) on the field.
Present the loan request at the loan committee.
Monitor the loan portfolio and to ensure timely repayment.
Organize recovery actions in case of late repayment.
Maintain a regular contact with clients by organizing visits on the field.
Become a respected and active stakeholder in the intervention zone by spending most of the time on the field and creating a trusty relationship with small businessmen/women.
Administrative Activities
Keep complete and detailed documentation on each client
Organization and Control
Prepare a weekly planning with expected tasks and visits to be done.
Share information and best practices with staff.
Report all the issues related to the job to immediate supervisor.
Analyse the client portfolio by using operational reports.
Performance Criteria

The Client Relationship Assistant shall demonstrate:
Ability to meet objectives (quantitative and qualitative) determined by operations department and branch manager.
Ability to represent Advans Ghana in the branch by demonstrating professionalism and dynamism.
Ability to respect policies and procedures.
Ability to manage the information by using the MIS and keeping records in client files
Good communication skills.
Good drive for initiatives.
Ability to deliver clear, transparent and accurate information to clients.
Ability to manage the information by using the MIS and keeping records in the client files.
Ability to become a key stakeholder in the intervention zone.
Ability to adapt the communication depending on the type of clientele by speaking local languages and adapting the level of language
Ability to manage the information by using the MIS and keeping records in the client files.
Ability to become a key stakeholder in the intervention zone.
Ability to adapt the communication depending on the type of clientele by speaking local languages and adapting the level of language
Generic Activities: Prospection, client/guarantor visits, loan disbursement, recovery

Challenges: Deal with difficult clients

Educational Requirements & Qualifications

Minimum required education level: At least an HND, Bachelor’s Degree and other professional qualifications.
Specific training required : CRO’s induction Training

Required experience (work field and number of years)
A minimum of one (1) year working experience (National Service inclusive). Good mathematical ability, market appraisal skills and knowledge in accounting. Practical knowledge of micro/small businesses and market environment is an advantage

Interpersonal Relation:
Internal relations: Branch staff / Head Office departments
External relations: Clients

Career Path:
Horizontal mobility: Recovery officer, Customer Service Officer, Back Office Officer, Risk Officer etc
Vertical mobility: Client Relationship Officer (Senior), Team Leader/Deputy Branch Manager, Branch Manager, Operations Department and other supervisory departments in Head Office

Contact address

How to apply

apply by email

Job Information

    • Full Time
    • Higher National Diploma
    • 1 Year or Less
    • Office & Admin
    • Greater Accra
    • Mankessim and its environs
    • jobs@advansghana.com.
    • 4-April-2019
  • [ Back to Jobs List ]
Disclaimer (Notice): Joblemon.com is a FREE Jobs website where Job vacancies are posted online for anyone to view and apply for.

We don't charge any fee, it is completely FREE. We are not a recruitment agency neither are we affiliated with one.

We don't have a physical office anywhere. We are a Jobs Website only.

Do not pay money to anyone requesting money before you are given a job.