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WORKSHOP OPERATIONS MANAGER (Automotive Industry)

Ghana HR Solutions

Job Description
LOCATION: Accra
Our client, is looking to hire a proactive Operations Manager to support their operations in Ghana.
ROLE PROFILE
The successful candidate will be in charge of coordinating the activities of an auto shop repair workshop to ensure efficient operations. This entails supervising automotive personnel and technicians to ensure their services meet the standards of quality set by a company in order to achieve customer satisfaction.
RESPONSIBILITIES
Primary responsibilities include but not limited to:
Develop and maintain a strong relationship with clients
Responsible for budgeting, capital planning, personnel training plans, project execution and performance metrics
Prepare and submit customer project proposals
Ensure product quality, conformance, program adherence and overall all quality culture
Ensure reporting is completed in a timely manner
Provide coaching and mentoring
Ensures that service repairs are performed efficiently and correctly by conducting spot checks on jobs.
Work with leadership to strategize the overall campaign to drive our world class customer competitive advantage in package pick-up and delivery operations.
Coordinate overall sales operation on daily basis to ensure operation excellence in line with company policies and guidelines.
Follow and comply with standards to ensure operation excellence
Attend to customer needs complaints, resolve related issues for continues improvement of services and customer satisfaction.
Identify new market opportunities for parts and service business expansions and develop parts and service business.
Ensure customer complaints are handled and resolved accurately and quickly.
Develop and implement plans to improve operational effectiveness and efficiency
Conduct regular operational reviews and audits for preventive maintenance.

Educational Requirements & Qualifications

EDUCATION/EXPERIENCE
HND or Bachelors degree in Mechanical or Electrical engineering
Working experience in the automotive industry or similar industry.
5- 10 years’ experience in operations preferred
REQUIREMENT
Strong IT skills (MS Office Suite)
Strong Financial knowledge
Excellent Analytical ability and skills in problem solving
Ability to coordinate programs, prepare reports and maintain accurate records.
Excellent customer service, interpersonal and communications skills
Superior coaching and mentoring skills with a proven track record of a collaborative, approachable management style

Contact address

1st Otwe StreetP.O. Box TS 410 Teshie-Accra

How to apply

To apply please send CVS to operations.pjkt@gmail.com

Job Information

    • Full Time
    • Bachelors Degree
    • 5 - 10 Years
    • Management
    • Greater Accra
    • Adabraka Freetown
    • grdg.pjkt@gmail.com
    • 0302797657/0200181695
    • 10-Sept-2018
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