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Customer Service Executive

Gold trust Capital

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Educational Requirements & Qualifications

HND/First Degree in relevant field.

Contact address

How to apply

Apply by email

Job Information

    • Full Time
    • Higher National Diploma
    • Not Needed
    • Sales & Marketing
    • Greater Accra
    • Accra
    • goldtrustcapital@gmail.com
    • 8-Aug-2018
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