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Customer Service Representative

Zend Desk Ghana

We are looking for a Customer Service Rep who will serves customers by providing product and service information; resolving product and service problems.

Job Duties:

Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.

Educational Requirements & Qualifications

Applicant must have a minimum of HND with 2 years of working experience in Customer Service or any related job.
Applicant must have Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, and Multi-tasking.

Contact address

How to apply

Apply by email

Job Information

    • Full Time
    • Higher National Diploma
    • 1 - 3 Years
    • Customer Services
    • Greater Accra
    • Accra
    • zendeskghana@gmail.com
    • 31-July-2018
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