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Quality and Sales Support Officer

IZWE Loans Limited

Responsible for gaining access to calls on relevant systems
Responsible for evaluating of calls, by listening, considering a specific standard and benchmarks
Responsible for providing feedback on call evaluations to a relevant audience
Responsible for receiving feedback review, consider and provide relevant feedback to line management
Responsible for conducting daily, weekly and monthly plan of action and refer to line management
Responsible for following on with them leaders / supervisors on corrective action and escalated matters where necessary
Responsible for documenting all coaching sessions
Responsible for using all available resources to complete an appropriate assessment
Responsible for calibration that is, book a room and consultants for teams, together with their team leader/supervisor would listen to a call recording and bring assessment sheets to assess the call and later discuss the differences
Responsible for information, that is discuss new products/ new information and added features, show consultants on how to find answers to their questions from the system
Responsible for receiving sales and information from the Telesales executives
Responsible for identifying relevant opportunity for conversion (Option A or B)
Responsible for finalizing options
Responsible for direct communication to the relevant branch / operation orally & in writing
Responsible for ultimately converting deals from offered phase to disbursed phase at an agreed conversion rate (100%)
Responsible for generating daily reports and general filing
Will serve as an Administrative support
Responsible for any other tasks that may be assigned by the Head of Call Centre Operations

Educational Requirements & Qualifications

A Bachelor's Degree or HND is essential
Excellent knowledge IT systems, including call centre solutions, Microsoft office and call centre solutions, Microsoft office and email
2 years experience in a similar role with a call centre

Skills / Attributes

Analytical and hardworking
Good customer service skills
Good selling skills
Excellent communication and interpersonal skills
Neat and organized person
Target oriented
Ability to work under pressure
Result-oriented

Contact address

How to apply

Apply using the application form

Job Information

    • Full Time
    • Higher National Diploma
    • 1 - 3 Years
    • Office & Admin
    • Greater Accra
    • Accra
    • Apply using the application form
    • 7-July-2018
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