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Customer Service Manager

Confidential

Improve customer service experience, create engaged customers and facilitate organic growth

Take ownership of customers issues and follow problems through to resolution

Set a clear mission and deploy strategies focused towards that mission

Develop service procedures, policies and standards

Keep accurate records and document customer service actions and discussions

Analyse statistics and compile accurate reports

Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

Keep ahead of industry’s developments and apply best practices to areas of improvement

Control resources and utilise assets to achieve qualitative and quantitative targets

Adhere to and manage the approved budget

Maintain an orderly workflow according to priorities

Educational Requirements & Qualifications

Proven working experience as a customer service manager, retail manager or assistant manager Experience in providing customer service support Excellent knowledge of management methods and techniques Proficiency in English Working knowledge of customer service software, databases and tools Awareness of industry’s latest technology trends and applications Ability to think strategically and to lead Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation BS degree in Business Administration or related field

Contact address

How to apply

Apply using the application form

Job Information

    • Full Time
    • Bachelors Degree
    • 3 - 5 Years
    • Management
    • Greater Accra
    • Asylum Down
    • Apply using the application form
    • 6-July-2018
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