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Key Accounts Officer


The successful candidate will be responsible for obtaining and maintaining long term key customers by comprehending their requirements. He/She will help in building strong relationships with strategic customers and be able to identify needs and requirements to promote the companyís solutions and achieve mutual satisfaction.


Develop a solid and trusting relationship between major key clients and company

Resolve key client issues and complaints

Develop a complete understanding of key account needs

Anticipate key account changes and improvements

Manage communications between key clients and internal teams

Manage account team assigned to each client

Strategic planning to improve client results

Negotiate contracts with client and establish timeline of performance

Establish and oversee internal budgets with the company and external budgets with the client

Work with sales team, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met

Collaborate with sales team to maximize profit by up-selling or cross-selling

Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training

Meet all client needs and deliverables according to proposed timelines

Analyze client data to provide customer relationship management

Expand relationships and bringing in new clients

Educational Requirements & Qualifications

EDUCATION AND EXPERIENCE Bachelorís Degree in marketing/ business administration/sales or relevant field Masterís degree preferred 3-5 yearsí previous work experience in sales/management/key account management or relevant experience

REQUIREMENT Able to multitask, prioritize, and manage time efficiently

Must be goal-oriented and organized team player

Must be able to mentor and lead other employees Must be self-motivated and self-directed Excellent interpersonal relationship skills In-depth understanding of company key clients and their position in the industry Must be eager to expand company with new sales, clients, and territories

Must be able to analyze data and sales statistics and translate results into better solutions Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person Basic computer skills, and experience with accounting software and the Microsoft Office Suite, with emphasis on superior Excel skills.

Strong negotiation skills, with ability follow-through on client contracts Ability to multitask and manage more than one client account Proven results of delivering client solutions and meeting sales goals

Contact address

How to apply

Apply using the application form

Job Information

    • Full Time
    • Bachelors Degree
    • Not Needed
    • Others
    • Greater Accra
    • Accra New Town
    • Apply using the application form
    • 30-June-2018
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