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KEY ACCOUNTS OFFICER

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Job Description
KEY ACCOUNTS OFFICER
Location: Accra
Our client, a luxury cosmetics organisation is looking for a well-organized and a proactive KEY ACCOUNTS OFFICER to help with their operations in Ghana.
ROLE PROFILE
The successful candidate will be responsible for obtaining and maintaining long term key customers by comprehending their requirements. He/She will help in building strong relationships with strategic customers and be able to identify needs and requirements to promote the companyís solutions and achieve mutual satisfaction.
SPECIFIC DUTIES
Develop a solid and trusting relationship between major key clients and company
Resolve key client issues and complaints
Develop a complete understanding of key account needs
Anticipate key account changes and improvements
Manage communications between key clients and internal teams
Manage account team assigned to each client
Strategic planning to improve client results
Negotiate contracts with client and establish timeline of performance
Establish and oversee internal budgets with the company and external budgets with the client
Work with sales team, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met
Collaborate with sales team to maximize profit by up-selling or cross-selling
Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
Meet all client needs and deliverables according to proposed timelines
Analyze client data to provide customer relationship management
Expand relationships and bringing in new clients

Educational Requirements & Qualifications

EDUCATION AND EXPERIENCE
Bachelorís Degree in marketing/ business administration/sales or relevant field
Masterís degree preferred
3-5 yearsí previous work experience in sales/management/key account management or relevant experience
REQUIREMENT
Able to multitask, prioritize, and manage time efficiently
Must be goal-oriented and organized team player
Must be able to mentor and lead other employees
Must be self-motivated and self-directed
Excellent interpersonal relationship skills
In-depth understanding of company key clients and their position in the industry
Must be eager to expand company with new sales, clients, and territories
Must be able to analyze data and sales statistics and translate results into better solutions
Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
Basic computer skills, and experience with accounting software and the Microsoft Office Suite, with emphasis on superior Excel skills.
Strong negotiation skills, with ability follow-through on client contracts
Ability to multitask and manage more than one client account
Proven results of delivering client solutions and meeting sales goals

Contact address

1st Otwe Street
P.O. Box TS 410
Teshie-Accra

How to apply

To apply, send CVs to acf.pjkt@gmail.com

Job Information

    • Full Time
    • Higher National Diploma
    • 3 - 5 Years
    • Sales & Marketing
    • Greater Accra
    • Accra North
    • acf.pjkt@gmail.com
    • 0302797657, 0200181695
    • 21-June-2018
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