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Software Support Executive

Powersoft System

The core task involves providing day to day customer service & support on the usage of our software products as well as carrying out system implementation. A typical day will involve below listed activities

Respond to 10+ support requests via email every day / phone call
Dig through activity logs to troubleshoot a customer's broken issue
Write and maintain hundreds of pages of help documentation
Create video tutorials to help teach users a specific feature or use case
Create complete product demonstration videos that we can send the download link to prospective customers to download and watch
Analyze hundreds of support tickets to spot trends the product team can use
Help train and onboard new support teammates
Work with 3rd party partners & developers to track down a tricky situation or customer issue with ultimate goal to resolve the issue
Work with the product team to develop a new feature based on feedback from customers
Engage multiple users at once via chat to answer their questions and troubleshoot problems
Condut software product demonstrations onsite or online for individual business owners, board of directors in companies and top stakeholders in various organizations.
Install software, setup / configure the software as per customer requirement and train the users on the new software implemented.
Recieve 20+ inbound phone calls per day as well initiate outbound calls to assist customers on phone / remotely to solve their issues

Educational Requirements & Qualifications

Good knowledge in the use of business management software. Experience in troubleshooting general IT issues

Contact address

Sapa Brown
MccArthy Hill,
Accra, Ghana

How to apply

send your CV + 1 passport photo to annor@powersoftsystem.com

Job Information

    • Full Time
    • Bachelors Degree
    • 1 Year or Less
    • IT
    • Greater Accra
    • Mac Carthy Hill
    • annor@powersoftsystem.com
    • 0244144039
    • 31-May-2018
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