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Customer Service Manager

Renault Ghana

Develop and implement customer service policies and procedures
Define and communicate customer service standards
Review and assess customer service team
Oversee the achievement and maintenance of agreed customer service levels and standards
Direct the daily operations of the customer service team
Plan, prioritise and delegate work tasks to ensure proper functioning of the department
Ensure the necessary resources and tools are available for quality customer service delivery
Review and track customer complaints and resolution
Handle complex and escalated customer service issues
Analyse relevant data to determine customer service outputs
Identify and implement strategies to improve quality of service, productivity and profitability
Liaise with company management to support and implement growth strategies
Co-ordinate and manage customer service projects and initiatives
Ensure budget/target requirements are met

Educational Requirements & Qualifications

A minimum of a relevant bachelor's degree is required
At least 3 to 5 years post qualification experience
Customer service experience
Supervisory experience
In-depth knowledge of customer service principles and practices
Proficiency in MS Office applications
Product knowledge

Contact address

How to apply

Apply to the email address

Job Information

    • Full Time
    • Bachelors Degree
    • 3 - 5 Years
    • Management
    • Greater Accra
    • Accra
    • hr@renault.com.gh
    • 28-Feb-2018
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